FAQ

Frequently asked questions

How do I reserve a tour?

Submit the booking form on the tour page. We will contact you by email or WhatsApp to confirm availability and next steps.

Is my booking confirmed when I submit the form?

No. Your form is a request only. A reservation is confirmed after our team has checked availability and sent confirmation.

Can you pick me up from my hotel?

Pickup may be available depending on the excursion and location. Include your hotel name and pickup point in your request.

Do you serve cruise passengers at Taino Bay and Amber Cove?

We can assist with planning for cruise visitors. Share your port, ship schedule and all-aboard time so we can discuss suitable options.

Are children welcome?

Age limits and child pricing depend on the specific excursion. Check the tour details or ask our team before booking.

How do payments work?

Online payment is not enabled on this website. Payment instructions are provided by our team after availability and booking details are confirmed.

What if the weather changes?

Contact us using your booking details. Any changes, cancellations or rescheduling are handled according to the terms confirmed for your particular tour.